Returns & Exchanges

We hope you love your jewellery, but if for any reason it isn’t quite right, we’re here to help.

Returns Eligibility

Items may be returned within 14 days of delivery for a refund or exchange, provided they are:

• Unworn and unused

• In original condition

• Returned in original packaging

• Free from damage, marks or perfume

Returns that do not meet these conditions may not be accepted.

To request a return, please contact us first with your order number.

Incorrect Item Ordered / Change of Mind

If you have ordered the wrong size, style, or changed your mind, you are very welcome to return your item for an exchange or refund.

Please note:
Return postage costs are the responsibility of the customer in these circumstances.

We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Faulty or Incorrect Items

If your item arrives faulty or you receive an incorrect item, please contact us within 48 hours of delivery with a photo and your order number.

Once assessed, we will arrange a suitable resolution which may include repair, replacement, or refund.

Non-Returnable Items

For hygiene and custom reasons, the following items cannot be returned:

• Earrings (for hygiene reasons)

• Custom or personalised jewellery

• Charm bar or made-to-order pieces

• Gift cards

Unless an item is faulty, these are non-returnable.

Refunds

Once your return has been received and checked, refunds will be issued to the original payment method.

Please allow a few working days for your return to be processed.

Original shipping costs are non-refundable.

Exchanges

If you would like to exchange an item, please contact us first so we can advise on the best way to arrange this.

Return postage for exchanges due to incorrect ordering remains the responsibility of the customer.